Vivi Platinum R&E Policy:

Your satisfaction is our goal. If you are not satisfied with your purchase, please contact us in 24 hours and ship the item back to us within 3 days after receiving the item, you will then be able to get refund, excluding shipping and processing fees.

Time Frame:
Please contact us in 24 hours after receiving the item and apply for ship back within 3 days of receiving your original order.

The following situations are not included:
1. Ineligible Products: Worn, washed or containing any signs of wear including odor or styling product, Damaged Packaging or Product.
2. It has expired the time frame and the transaction has been closed.
3. Clearance items and on sale items are FINAL SALE and cannot be returned or exchanged.
4. Custom order no return and exchange.

Return Shipping Fee:
Please follow our instructions and return the item to the address advised with proper express service such as Fedex, Ups or Dhl. Freight should be prepaid before sending out.